Returns & Exchanges

At Medusasmakeup, we want you to be obsessed with your look; if a product doesn't meet your expectations, we offer a 30-day window for returns on all unused and unopened vegan beauty products. Due to the hygienic nature of cosmetics, items that have been opened or tested cannot be accepted for return or exchange.

1

Initiate Your Request

Contact our support team with your order number and the list of items you wish to return to receive a Return Authorization number.

2

Prepare Your Package

Securely pack your unopened items in their original packaging, ensuring the products are protected to prevent damage during transit.

3

Ship It Back

Affix the provided shipping label or use your preferred carrier to send the package back to our warehouse facility.

4

Receive Your Refund

Once our team inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing